Mission
To be the leading International Club in Singapore, exceeding the expectations of our Members and their Families.
Vision
Exceptional and innovative service creating magical experiences that connect to the brand.
Core Values
The Club’s Six Core Values are:
We possess a positive attitude, always striving to exceed Members’ expectations
We are service professionals and we display a sense of passion in our work
We take pride in our personal appearance, language and behaviour, and are responsible for conveying a professional image of the Club
We are original and flexible in creating value and growth
We treat every Member as a VIP and provide the finest personal service
We satisfy Members’ needs by responding to their expressed and unexpressed needs
We provide unique, memorable and personal experiences for our Members
We work harmoniously as a team to achieve the Club’s goals and objectives
We value, promote and support a diverse yet unified workforce
We share resources and contribute to the success of each other
We own every Member’s problem as we receive them and resolve it to the Member’s satisfaction
We are responsible for creating a safe, secure and accident free environment for all Members and employees
We protect and care for the Club’s property and assets
We treat every employee and Member as a valued guest in the Club at all times
We duly reward and recognise employees for meaningful contributions made to the Club