Core Values

Mission

To be the leading International Club in Singapore, exceeding the expectations of our Members and their Families.

 

The British Club Vision

Exceptional and innovative service creating magical experiences that connect to the brand.

 

Core Values

The Club's Six Core Values are:

 

SERVICE MINDSET

  • We possess a positive attitude, always striving to exceed Members' expectations
  • We are service professionals and we display a sense of passion in our work
  • We take pride in our personal appearance, language and behaviour and are responsible for conveying a professional image of the Club


INNOVATION

  • We are original and flexible in creating value and growth

 

 CUSTOMER SERVICE

  • We treat every Member as a VIP and provide the finest personal service
  • We satisfy Members' needs by responding to their expressed and unexpressed needs
  • We provide unique, memorable and personal experiences for our Members

 

TEAMWORK

  • We work harmoniously as a team to achieve the Club's goals and objectives
  • We value, promote and support a diverse yet unified workforce
  • We share resources and contribute to the success of each other

 

TAKING RESPONSIBILITY

  • We own every Member's problem as we receive them and resolve it to the Member's satisfaction
  • We are responsible for creating a safe, secure and accident free environment for all Members and employees
  • We protect and care for the Club's property and assets

 

APPRECIATION

  • We treat every employee and Member as a valued guest in the Club at all times
  • We duly reward and recognise employees for meaningful contributions made to the Club

 

3 Steps of Service

 

1. WARM WELCOME

  • Address all Members by name
  • Open doors, helping Members with their prams, bags etc
  • Sincere greetings

 

2. MAGIC MOMENT

Create a compelling moment by:

  • Exceeding Members' expectations
  • Going the extra mile 

 

3. FOND FAREWELL

  • Satisfied and happy Members become loyal Members
  • Create lasting impressions 

 

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