core values

Mission

To be the leading International Club in Singapore, exceeding the expectations of our Members and their Families.


Vision

Exceptional and innovative service creating magical experiences that connect to the brand.


Core Values

The Club's Six Core Values are:

Service Mindset

  • We possess a positive attitude, always striving to exceed Members' expectations

  • We are service professionals and we display a sense of passion in our work

  • We take pride in our personal appearance, language and behaviour and are responsible for conveying a professional image of the Club

  • We are original and flexible in creating value and growth

  • We treat every Member as a VIP and provide the finest personal service

  • We satisfy Members' needs by responding to their expressed and unexpressed needs

  • We provide unique, memorable and personal experiences for our Members

  • We work harmoniously as a team to achieve the Club's goals and objectives

  • We value, promote and support a diverse yet unified workforce

  • We share resources and contribute to the success of each other

  • We own every Member's problem as we receive them and resolve it to the Member's satisfaction

  • We are responsible for creating a safe, secure and accident free environment for all Members and employees

  • We protect and care for the Club's property and assets

  • We treat every employee and Member as a valued guest in the Club at all times

  • We duly reward and recognise employees for meaningful contributions made to the Club

Step 1

Warm Welcome
  • Address all Members by name
  • Open doors, help Members with their bags, strollers, etc.
  • Sincere greetings

Step 2

Magic Moment

Create a compelling moment by:

  • Exceeding Members' expectations
  • Going the extra mile

Step 3

Fond Farewell
  • Satisfied and happy Members become loyal Members
  • Create lasting impressions