We are proud to announce that The British Club has won the award for the Leadership in Customer Focus category!
Please refer to below for judges’ comment on why the Club deserves the award:
The British Club’s submission demonstrates a commendable clarity of purpose, with a strong focus on customer service and a strong commitment to the quality of the Club’s key offerings. The British Club measures and tracks the effectiveness of these initiatives and demonstrates good outcomes in terms of customer satisfaction, membership retention, membership growth and improved financial performance.
The Club would like to thank our Members and supporting partners for making this possible and we shall strive to continue providing you with the best experience by upholding our 3 Steps of Service: Warm Welcome, Magic Moments, and Fond Farewell!